FAQ
- Startseite
- FAQ
1. What types of power banks do you offer?
We provide a broad range including high-capacity outdoor power packs (48k–96k mAh), PD power banks, solar panels, wireless-charging, and multi-port models.
2. Do you offer OEM and ODM services?
Yes, we offer both OEM and ODM services. Products can be fully customized based on your branding, specifications, and market needs.
3. What's your minimum order quantity (MOQ)?
MOQ depends on model and customization. Please contact us with your product and order details for accurate pricing.
4. How long is the lead time?
Typically 15–60 days for mass production after sample approval, plus shipping time. Detailed timeline provided with each quote.
5. Can I request samples?
Absolutely. Samples are available for testing (fee may apply) and typically refunded upon bulk order confirmation.
6. What safety certifications do your products have?
Our power banks carry UL, CE, FCC, BSMI, RoHS, UN38.3, MSDS, plus PICC global liability insurance—ensuring top-tier quality and compliance.
7. What payment methods do you accept?
We accept T/T (bank transfer) and L/C. Usually 30% deposit upfront, balance before shipment or per agreed terms.
8. Do you provide technical support?
Yes. We offer comprehensive tech support, after-sales service, and guidance to ensure smooth use of our products.
9. Where are you located?
We have a business office in Shenzhen and operate a 1,000㎡ manufacturing facility in Dongguan, China.
10. Can your power banks charge laptops, drones, or car appliances?
Yes. Our power banks with DC port and cigar socket support 12V/24V devices such as laptops, drones, car refrigerators, and projectors. Be sure to check power output compatibility.
11. How long can your power banks changer device?
Run time depends on device wattage and battery capacity. For example, a 300Wh power bank can power a 30W device for about 10 hours. Contact us for a custom runtime estimate.
12. What type of batteries do you use?
We use premium battery cells from Samsung, LG, DMEGC, and EVE, including 18650, 32700, and LiFePO4 types—ensuring high performance, safety, and long cycle life.
13. Do your power banks support solar charging?
Yes, many of our models support solar charging through DC or Anderson ports, using MPPT technology to make charging more efficient.
14. What after-sales support do you offer?
We provide technical support, product guides, and warranty service. Our team is ready to assist with any issue or inquiry during and after your purchase.
15. What is the lifespan of your power banks?
Our power banks are built with high-quality materials and components. With proper care, they typically last for several years, depending on usage and conditions.
16. Can you provide detailed product specifications?
Yes, we offer full product specs and technical data sheets upon request. Contact our team for detailed documents tailored to your needs.
17. What is your quality control process?
We follow a strict multi-step QC process, including material testing, aging tests, and final inspections before shipment to ensure product reliability and safety.
18. Can I get updates on industry trends and products?
Yes. We regularly share insights, product updates, and market trends with our partners to help them stay ahead in their business decisions.
19. How do you handle product issues or returns?
In case of defects or issues, please contact us promptly. We will assess the problem and provide a repair, replacement, or refund based on our warranty policy.